Who’s going on Saturday?

[Eastdog]

Obviously for us Victorian woofers we will all be watching from our homes cheering on the Mighty Bulldogs but for any Queensland or other interstate woofers - who will be going to our elimination final match next Saturday?

[angelopetraglia]

I wish :(

[Yankee Hotel Foxtrot]

Hoping to secure tickets for the four of us when they go on sale for members on Tuesday morning.

[Eastdog]

Hoping to secure tickets for the four of us when they go on sale for members on Tuesday morning.

Good luck YHF. Yeah being in Victoria like many other woofers I have missed going to the footy this year. Hoping 2021 will be able to go again in some capacity but still weary of the virus out there.

[ratsmac]

Hoping to secure tickets for the four of us when they go on sale for members on Tuesday morning.

You'd be stiff to miss out.
Good luck, I'm sure you'll get some.

[MrMahatma]

Same as YHF. Very much sure we’ll get them. Can’t wait!

4:40pm is a good family friendly time, so I can take 2 of my daughters also.

[1eyedog]

This thread sucks.

Have fun those that get there.

[Vred]

I wish :(

already told my ex gf who lives in Brisbane that if the dogs somehow make the grand finals that we'll be doing a shotgun wedding so I can enter the states to watch it lol

[swampdau]

Flights and accommodation booked, border pass applied for, just need the ticket!

[Twodogs]

Have to work. Luckily the guy I have to work with told me on Saturday all he wants to this Saturday is sit and watch footy all day.

[Eastdog]

I wish all woofers well who are planning on securing tickets for the game.

[bornadog]

already told my ex gf who lives in Brisbane that if the dogs somehow make the grand finals that we'll be doing a shotgun wedding so I can enter the states to watch it lol

Is she a Dogs supporter?

[Vred]

Is she a Dogs supporter?

Brisbane last I checked lol

[Yankee Hotel Foxtrot]

anyone successful in navigating ticketmaster?
I want to buy a family ticket...

Yey when I jump in the queue and it comes to my turn.
I enter my own membership, then the options are to purchase 1 Adult Member Upgrade before it will unlock the option to purchase a family ticket...
So when I get to the part where it shows my tickets.. there are 5....??? So I keep cancelling as I just want the 4 (2 adult-2 jnr tickets)

I then have tried entering all my family's 4 barcodes and select a ticket for each... but now the price is exhorbitant, as it's charging the rate for 2 x Adult and 2 Jnrs.. not the Family rate.
Of Course Ticketmaster doesn't take calls anymore.. so can't speak to someone to resolve.

[bornadog]

anyone successful in navigating ticketmaster?
I want to buy a family ticket...

Yey when I jump in the queue and it comes to my turn.
I enter my own membership, then the options are to purchase 1 Adult Member Upgrade before it will unlock the option to purchase a family ticket...
So when I get to the part where it shows my tickets.. there are 5....??? So I keep cancelling as I just want the 4 (2 adult-2 jnr tickets)

I then have tried entering all my family's 4 barcodes and select a ticket for each... but now the price is exhorbitant, as it's charging the rate for 2 x Adult and 2 Jnrs.. not the Family rate.
Of Course Ticketmaster doesn't take calls anymore.. so can't speak to someone to resolve.

Google says:

How do I talk to a real person at Ticketmaster Australia?

You can reach out to Ticketmaster's customer service team on Facebook (@TicketmasterAU) and Twitter (@Ticketmaster_AU). We have representatives available to help you weekdays between 9am and 8pm (AEST). On Twitter, simply let us know which event you're booking and your query.

This is pathetic

[Yankee Hotel Foxtrot]

Google says:

How do I talk to a real person at Ticketmaster Australia?

You can reach out to Ticketmaster's customer service team on Facebook (@TicketmasterAU) and Twitter (@Ticketmaster_AU). We have representatives available to help you weekdays between 9am and 8pm (AEST). On Twitter, simply let us know which event you're booking and your query.

This is pathetic




It is.. I've also reached out to Bulldogs membership.

There is no option just to buy a family ticket... despite the AFL price list showing it.
I either have to select an Away Member Adult Upgrade (1 ticket) and then add a family (2 Adult and 2 Jnr) total of 5 tickets as shown when I get to check out and it shows ticket numbers.
OR I have to enter all 4 barcaodes and purchase tickets at a higher rate than the ticketed family ticket price.

[bornadog]

It is.. I've also reached out to Bulldogs membership.

There is no option just to buy a family ticket... despite the AFL price list showing it.
I either have to select an Away Member Adult Upgrade (1 ticket) and then add a family (2 Adult and 2 Jnr) total of 5 tickets as shown when I get to check out and it shows ticket numbers.
OR I have to enter all 4 barcodes and purchase tickets at a higher rate than the ticketed family ticket price.

Wow, that is ridiculous.

[Yankee Hotel Foxtrot]

Well what a load of rubbish.
Thank goodness our membership department are so helpful. I went through the issue with them, they also tried to use ticketmasters website to get a family ticket.. and discovered the same problem.
They entered all 4 member barcodes... and the cost came out almost $50 higher than the ticketed family ticket price.
He then tried entering 1 barcode and selecting Adult Away Member upgrade, which then unlocked the option to add a family ticket. This now meant 5 tickets were being ordered...
He said. Okay best option is to enter one of my kids membership as the required Member upgrade, then add on a Family ticket... This only came out at $23 over the family ticket price.
He said he would note it on the club's system and they'd try and reduce my membership fee next year by that amount if they couldn't resolve with Ticketmaster.

So at least I have our tickets...just have an extra jnr one as well. Might have to see if one of my son's friends wants to go.

[bornadog]

Well what a load of rubbish.
Thank goodness our membership department are so helpful. I went through the issue with them, they also tried to use ticketmasters website to get a family ticket.. and discovered the same problem.
They entered all 4 member barcodes... and the cost came out almost $50 higher than the ticketed family ticket price.
He then tried entering 1 barcode and selecting Adult Away Member upgrade, which then unlocked the option to add a family ticket. This now meant 5 tickets were being ordered...
He said. Okay best option is to enter one of my kids membership as the required Member upgrade, then add on a Family ticket... This only came out at $23 over the family ticket price.
He said he would note it on the club's system and they'd try and reduce my membership fee next year by that amount if they couldn't resolve with Ticketmaster.

So at least I have our tickets...just have an extra jnr one as well. Might have to see if one of my son's friends wants to go.

At least you are going and have the opportunity to convert one of your sons mates.

Hope the boys come through for you.

[MrMahatma]

Well what a load of rubbish.
Thank goodness our membership department are so helpful. I went through the issue with them, they also tried to use ticketmasters website to get a family ticket.. and discovered the same problem.
They entered all 4 member barcodes... and the cost came out almost $50 higher than the ticketed family ticket price.
He then tried entering 1 barcode and selecting Adult Away Member upgrade, which then unlocked the option to add a family ticket. This now meant 5 tickets were being ordered...
He said. Okay best option is to enter one of my kids membership as the required Member upgrade, then add on a Family ticket... This only came out at $23 over the family ticket price.
He said he would note it on the club's system and they'd try and reduce my membership fee next year by that amount if they couldn't resolve with Ticketmaster.

So at least I have our tickets...just have an extra jnr one as well. Might have to see if one of my son's friends wants to go.

Yeah, I'm in the same wheel spin now. I wonder if it's best just to wait until General Sale? Surely it won't be sold out?

[bornadog]

Yeah, I'm in the same wheel spin now. I wonder if it's best just to wait until General Sale? Surely it won't be sold out?

Personally, I wouldn't take the risk.

[comrade]

Yeah, I'm in the same wheel spin now. I wonder if it's best just to wait until General Sale? Surely it won't be sold out?

Give the club a buzz and see if they can help you like they did with YHF.

[Yankee Hotel Foxtrot]

Yeah, I'm in the same wheel spin now. I wonder if it's best just to wait until General Sale? Surely it won't be sold out?

I'd call our membership team...
But they'll probably suggest to follow same... And enter one of your children's membership barcodes.. then select Jnr Away Upgrade... which will then enable you to tick the Family Ticket option..
It will end up costing you an extra $23..that's the cheapest way

[MrMahatma]

I'd call our membership team...
But they'll probably suggest to follow same... And enter one of your children's membership barcodes.. then select Jnr Away Upgrade... which will then enable you to tick the Family Ticket option..
It will end up costing you an extra $23..that's the cheapest way

My wife was on the fence about attending anyway and calling in a favor to look after our littlest one... so I just bought the 1 adult and 2 juniors.

So I'm in... now for the win!

[bornadog]

My wife was on the fence about attending anyway and calling in a favor to look after our littlest one... so I just bought the 1 adult and 2 juniors.

So I'm in... now for the win!

Excellent

[Yankee Hotel Foxtrot]

Just got the following response from Ticketmaster

"Thanks for getting in touch with Ticketmaster in regards to this event.

Unfortunately, the AFL determine the prices for AFL Finals, and every year Member Prices are classified as either Adult, Concession or Junior. Members are not able to purchase family priced tickets for the AFL finals."

This doesn't add up for me. It's ticketmaster who disabled the selection of Family Ticket, unlesss and until you select another ticket. As soon as you do, it then enables you to buy a Family ticket.

The AFL's pricing sheet shows the cost of a family Ticket in its promotion material, which is also sent to members. There is no qualification of these prices not being available to members.

I hate deceptive practices and I will be taking up with the AFL as well as relevant consumer affairs agency.


*****update****
I replied to Ticketmaster... saying the above, and have now been advised they have refunded the $23 for the additional jnr price
So all good, now...

[comrade]

Enjoy the day WOOFers, hope the lads put a great show on for you.

[bulldogsthru&thru]

Just got the following response from Ticketmaster

"Thanks for getting in touch with Ticketmaster in regards to this event.

Unfortunately, the AFL determine the prices for AFL Finals, and every year Member Prices are classified as either Adult, Concession or Junior. Members are not able to purchase family priced tickets for the AFL finals."

This doesn't add up for me. It's ticketmaster who disabled the selection of Family Ticket, unlesss and until you select another ticket. As soon as you do, it then enables you to buy a Family ticket.

The AFL's pricing sheet shows the cost of a family Ticket in its promotion material, which is also sent to members. There is no qualification of these prices not being available to members.

I hate deceptive practices and I will be taking up with the AFL as well as relevant consumer affairs agency.

Just hopeless. Why are things so complicated? It's selling tickets to a game of footy for crying out loud. I've worked in plenty of customer service companies and it always astonishes me how little attention anyone actually gives to the actual customer experience. It's always about the next best thing or spruking how much the customer matters. Yet no-one spends any time or thought on the simplicities of making it easy for the customer.

Ticketmaster are a perfect example here. I mean charging a delivery fee for electronic tickets is absurd.

[Yankee Hotel Foxtrot]

Just hopeless. Why are things so complicated? It's selling tickets to a game of footy for crying out loud. I've worked in plenty of customer service companies and it always astonishes me how little attention anyone actually gives to the actual customer experience. It's always about the next best thing or spruking how much the customer matters. Yet no-one spends any time or thought on the simplicities of making it easy for the customer.

Ticketmaster are a perfect example here. I mean charging a delivery fee for electronic tickets is absurd.

Thankfully, as I edited my post, with some pressing on it, Ticketmaster have relented and promised to refund the $23 for the additional jnr ticket I had to purchase to unlock a family ticket.

At the other end of the scale I can't thank the Bulldogs Membership contact staff enough. I was literally on the phone with another Bulldog's customer service rep, when I finally go the right response from Ticketmaster, but he'd confirmed they'd already noted on my file to organise a refund of the $23 to come off my membership next year....
From where I sit, they didn't have to do that, it was Ticketmaster's greed that was the cause, but seems the Bulldog's Membership dept does have customers at the core of their service.

[bornadog]

Thankfully, as I edited my post, with some pressing on it, Ticketmaster have relented and promised to refund the $23 for the additional jnr ticket I had to purchase to unlock a family ticket.

At the other end of the scale I can't thank the Bulldogs Membership contact staff enough. I was literally on the phone with another Bulldog's customer service rep, when I finally go the right response from Ticketmaster, but he'd confirmed they'd already noted on my file to organise a refund of the $23 to come off my membership next year....
From where I sit, they didn't have to do that, it was Ticketmaster's greed that was the cause, but seems the Bulldog's Membership dept does have customers at the core of their service.

You have double dipped :D:D


https://www.youtube.com/watch?v=KLOyChP2AWA&ab_channel=TBS

[Yankee Hotel Foxtrot]

You have double dipped :D:D


https://www.youtube.com/watch?v=KLOyChP2AWA&ab_channel=TBS

HAHA No.. No double dipping. I asked the Membership guy when I was on the phone to update the note to say that Ticketmaster have just told me they will refund the $23...so please keep it on file - but don't credit me the $23. I'd prefer Ticketmaster to pay rather than the club.

[SquirrelGrip]

Personally, I wouldn't take the risk.

No, Lindsay Fox's kids and grandkids will fill the Gabba after getting their truck licences (or luxury yacht) to get there.

[Eastdog]

Typical Ticketmaster issues again at finals time fro the sound of it. They just can’t get it in order.